Who are we
We are The Lytle Group and can be contacted on the below contact details:
Why do we collect and use your personal information
We collect and use your personal information in order for us to provide you with our mortgage and protection advice services.
What happens if I do not provide my personal information
We need your personal information in order to provide our financial services to you, which include mortgage and protection advice. If we do not collect your personal information we will not be able to provide our services to you.
Who will we share your personal information with
We will share your personal information with the corresponding mortgage and protection advisors. We will share your personal information with third parties such as HMRC and the FCA where we are required to do so by law.
How long will we store your personal information
We will store your personal information for up to six years. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years.
Using your personal information for automated decision-making
We will share your personal information with mortgage lenders and life insurance providers who will use your personal information to make automated decisions concerning you such as assessing your credit risk to grant you a mortgage or your insurance risk to determine a proposed premium.
The logic involved in the automated decision-making will be your credit score (for mortgage lending decisions) and your age, medical conditions and lifestyle data (for insurance risk assessment).
The envisaged consequences of using your personal information to make automated decisions are to ultimately offer you access to suitable mortgage and life insurance products.
What are your rights in relation to your personal information
Right to access
You have the right to request copies of the personal information we hold about you at any time.
Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.
Right to erasure
You have the right to request that we delete your personal information from our records.
Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.
Right to restrict processing
You have the right to request that we restrict how we use your personal information.
Right to object
You have the right to object to the collection and use of your personal information at any time.
Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
Right to withdraw consent
You have the right to withdraw your consent for us to use your personal information at any time.
How can I exercise my rights in relation to my personal information
You can exercise all of your rights by contacting us on any of the above contact details.
How do I lodge a complaint about the use of my personal information
You can lodge a complaint with us directly by contacting us on one of the above contact details.
You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way.
You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.